Tech Parts LLC values your business and is committed to ensuring your satisfaction with our consultation services. Please read this Refund Policy carefully to understand your rights and our obligations regarding refunds.
1. Consultation Services
Tech Parts LLC provides consultation services to help consumers compare and choose TV, internet, and phone service plans. Our fees are for the consultation and coordination services we provide — not for the underlying services provided by third-party carriers or internet providers.
2. Refund Eligibility
You may be eligible for a refund under the following circumstances:
- Service Not Rendered: If we have collected payment and failed to deliver the agreed consultation services, you are entitled to a full refund.
- Duplicate Charges: If you have been charged more than once for the same service, we will refund the duplicate amount immediately upon verification.
- Cancellation Within 24 Hours: If you cancel your consultation request within 24 hours of placing your order and before any consultation has been provided, you are eligible for a full refund.
- Service Unavailable in Your Area: If we are unable to identify any suitable service options in your location after accepting payment, a full refund will be issued.
3. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- Consultation services have been fully rendered and delivered
- You have chosen to change your mind after a consultation has been completed
- Issues arising from the third-party provider's services, pricing changes, or installation problems
- Dissatisfaction with the third-party provider's service after enrollment
- Requests made more than 7 days after the consultation service was rendered
4. How to Request a Refund
To request a refund, please contact us within 7 days of your consultation service date using one of the following methods:
- Call us at: 216-906-8884
- Email us at: Techpartllc@gmail.com
- Submit a request through our Contact Page
Please include your full name, contact information, the date of service, and the reason for your refund request. We will review your request within 3–5 business days and respond with our determination.
5. Refund Processing
Approved refunds will be processed within 7–10 business days. Refunds will be issued to the original payment method used at the time of purchase. Processing times may vary depending on your financial institution.
6. Third-Party Provider Refunds
Tech Parts LLC is not responsible for and cannot process refunds for charges made directly by TV or Internet service providers. If you have a billing dispute with your provider, you must contact them directly. We can assist you in locating the appropriate contact for your provider if needed.
7. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
8. Contact Us
If you have any questions about our Refund Policy, please contact us:
Tech Parts LLC
P.O Box 5361 Cleveland Ohio 44101
Phone: 216-906-8884
Email: Techpartllc@gmail.com